Shipping & Returns
Damages to the notes while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your notes at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.
If you refuse your Notes delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged Notes takes 6-7 days to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible.
Notes that is refused due to non-damage or defect related feedback will be issued store credit as a refund same as the original handling fee charges
Return & Exchange Policy
At U.B.N we want you to be completely satisfied with each order. To make your experience stress free, we have made returning or exchanging notes easy. We are proud to back each order with a 1-Year Money Back Guarantee and a 1-Year Exchange Guarantee.
Return the notes in original packaging within 1 year of your order date for a full refund of the product price. Please note that you need to retain and ship back all all notes and receipts if you want to receive a full refund of the product price.
The majority of orders placed before 12:00pm EST will ship within 24 hours.